Frequently Asked Questions
How long will my order take to arrive?
To serve you better and offer the best prices, your order may be shipped from either the U.S. or one of our international suppliers. Therefore, we ask you please allow 14-20 business days for your parcel(s) to arrive.
Can I track my order?
Yes, if you need to track your order, simply send us a message and we will send you a tracking number after it has shipped.
How can I get in touch if I have a problem with my order?
We have many ways to contact us.
You can use our "Contact Us" tab on our homepage. You can directly email us at firstname.lastname@example.org and please use the Subject: "Problem with my order". Be sure to include your full name and the item you are having problems with. You can also send us a message using the online chat box on our shop's page at the bottom right, which says "Send Us A Message".
How can I pay for my order?
We accept many forms of payment at checkout including debit and credit such as Visa, Mastercard, AMEX, Discover, ApplePay, ShopifyPay etc. You will find all our acceptable payment logos at the bottom of our homepage.
Will my order arrive all in one parcel?
We want you to receive your goodies, gifts, and gear as soon as possible so you may receive your order in separate shipments to expedite.
How can I stay in the loop about special offers, sales, new items, and coupons?
We want you to stay in the loop by subscribing on our home page by entering your email address. You will receive a 15% discount off your first order and learn about other special offers.
Follow and share our Facebook page at https://www.facebook.com/3gfordogs. Follow our Instagram page @3gfordogs too. Both you will see fun posts and new items.
Is shipping really free?
Yes, because we appreciate you waiting 2-4 weeks for your product(s), we want to cover those costs. This is also why we are only shipping within the United States at this time. However, if you have a return, you will have to cover the cost of returning your product to us.
If your question is not answered here, feel free to send us a message in our online chat.
We appreciate your business and hope you enjoy our goodies, gifts, and gear for dogs and dog lovers. THANK YOU!